Here are answers to some frequently asked questions most customer may got in using ChinaBuyAgency.com and TaobaoEnglish.com service, if any more questions not covered here, welcome to message us in My messages.
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We give gifts to new members for new member benefit.
We located in Hangzhou, Zhejiang. The place where taobao.com located, also 1/3 of the taobao sellers near around us, you can save more domestic shipping cost if buying via us.
We offer whole-day online ordering service and in-site messages. Besides, we offer considerate email remind about your orders status.
Currently, as a foreign customer, you can not buy from taobao directly, but not certain in future yet. Will it be another ebay? Let us see in future. One more reason, we can help you buy from multi-sellers and do combine shipping in one parcel to reduce your international shipping fee.
Yes, if you buy multi-items from same taobao seller, we will ask the seller combine the shipping to reduce domestic shipping fee. For details, please check Domestic Shipping.
We hope we can tell you total price including shipping fee at first time, but as a buy agent, we can't, we do not have items in our warehouse, so we can not give you exact weight of the items before all of them arrived our warehouse. So before we buy them, you should have an estimate price in your mind, here are some tips for you, you may take for reference:
We always take EMS as our shipping company, and we offer discount for EMS shipping, you can check EMS official rate at here: http://www.ems.com.cn/serviceguide/zifeichaxun/e_zi_fei_biao_zhun.html , please take “M” list for reference, because “D” refer to “Documents”, the currency is CNY, please refer our exchange rate to get USD price.
Taobao Mall is a B2C online market, cuz they are business company, so the stock will be real and enough, the purchase procedure also will be faster and more secure. All items from Taobao Mall are quality guaranteed by Taobao and come with a formal invoice from the seller. Make your online shopping more enjoyable.
Usually, the seller will post the dimension in centimeter of each size on their store but in Chinese, we have translated some key words as below, u can take them for reference:
For clothes:Yes, as long as the seller based in China mainland, we can buy for you also. But we reserve the rights to refuse buy from risky websites (phishing website, etc).
It is according to the shipping company, we usual take EMS as our shipping company, from our experience, EMS always take 3-5 days to ship to Asia, 5-7 days to ship to North America, 7-10 days to ship to West Europe, more than 10 days to ship to East Europe.
*it is based on our estimation from past deliveries, for reference only, we do not bear any obligations if shipping delay because of unexpected or uncontrollable things happened to the shipping. Please kindly understand.
It is very easy to add funds in ChinaBuyAgency.com and TaobaoEnglish.com, just follow the steps:
1. Select the recharge method on your behalf. Only Paypal instant payment can recharge your balance instantly, paypal "e-check" etc and Western Union , T/T(Bank Transfer) will need pending 5-7 days for recharge operation. please notice.
2. Enter the amount you want to recharge into your balance and click the "Pay now" button.
3. Login your paypal in paypal gateway page and pay us the amount by paypal.
4. Waiting for 5 seconds, the paypal gateway will bring you back to our website's Success page, when the Success page show up, it mean add funds completed. Then you can: 1). "Pay for orders": go to your order list, click detail of which order you need to pay and click "Pay items" or "Pay shipping" in payment info. 2). "Add more funds": go to funds recharge page and start a new balance recharge action. 3). "Go to my balance": go to your balance page to check current funds in your Account Balance.
The recharge and payment records are sorted by old to new from bottom to top, please notice.
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